Shipping Policy

Thank you for shopping at Bluequailstore. This Shipping Policy outlines shipping timelines, delivery terms, shipping fees and related information for all orders placed on bluequailstore.us.

1. Processing Time

All orders require processing before shipment. Standard processing time is 2–5 business days (Monday–Friday, excluding weekends and US public holidays). Our operating hours are Monday – Friday, 9:00 AM – 5:00 PM Central Time (CT).

2. Shipping Time & Delivery

Shipping transit time depends on destination and shipping method selected at checkout. Estimated transit times are for reference only and are not guaranteed delivery dates. Domestic US shipping estimated transit: 5–10 business days after processing.

3. Shipping Fees

Shipping charges will be calculated and displayed at checkout based on item weight, size and delivery location. We may offer free shipping promotions from time to time under specific conditions.

4. Shipping Address

You are responsible for entering a complete and accurate shipping address. We are not liable for delayed, lost or returned packages caused by incorrect or incomplete addresses provided by the customer. If the package is returned to us due to address error, re-shipping cost will be borne by you.

5. Tracking Number

Once your order ships, we will send a shipping confirmation email with tracking information. Please allow up to 24 hours for the tracking link to activate on the carrier’s system.

6. Delays

We are not responsible for shipping delays caused by carrier issues, weather, customs, natural disasters, holiday surges or other events beyond our reasonable control. We will assist you to check updates with the carrier.

7. Lost or Stolen Packages

Once the carrier marks the package as “delivered”, Bluequailstore is not responsible for lost or stolen packages. We recommend you check around your delivery location, with neighbors or building management. If you believe your package is lost before delivery, contact our support team for assistance.