Return & Refund Policy

This Return & Refund Policy applies to all purchases made on bluequailstore.us operated by Bluequailstore.

1. Return Eligibility

You may request a return within 30 calendar days after you receive your item. To qualify for return:

Items must be unused, unwashed, undamaged, in original condition and original packaging
All tags, accessories and inserts must be included
Customized, personalized, clearance and final sale items are non‑returnable and non‑refundable

2. How to Start a Return

Before sending anything back, you must contact our customer support at support@bluequailstore.us to get a return authorization (RA) number. Please include your order number and reason for return. Packages sent back without an RA number may be rejected or delayed.

3. Return Shipping Cost

Return shipping fees are the responsibility of the customer, unless the return is caused by our error: wrong item shipped, defective product or damaged upon arrival. Original shipping charges at checkout are non‑refundable.

4. Inspection & Refund

After we receive and inspect your returned goods, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Refund processing time varies by payment provider, usually 5–10 business days to appear in your account.

5. Damaged / Defective / Wrong Item

If you receive damaged, defective or incorrect items, please contact us within 7 days of delivery with clear photos showing the issue. We will arrange replacement or refund at our option.